Dear Tyrants,

The Official Release of Stella Sora is soon to go live across all platforms! To help you better explore the world of Nova, we've prepared answers to some common questions. If you have any other inquiries, you can find more information or contact us through the following channels:

1. On the game's login screen, select [Support], or on the main game screen go to [Menu] → [Support] to view other FAQs.

2. On the login screen, select [Support] → [Contact Us], or on the main screen go to [Menu] → [Support] → [Contact Us] to reach our support team.

3. Contact our support team via email: [email protected]

[Game Account]

Q: Can I transfer my account data between the EN server and other servers?

A: We sincerely apologize, but account data cannot be transferred between different servers of Stella Sora.

Q: How do I switch to and log in with a different game account?

A: You can switch accounts following the instructions here:

1. In the game, tap the top-right Menu icon, and tap Settings.

2. In the Account tab, tap Go next to User Center, then tap Switch Account > Confirm.

3. On the game login screen, tap Log in to another account.

Note: Logging in with a Google email is different from using a Google account.

Q: Is my account data shared between Android, Apple (iOS), and the PC client?

A: Yes. You can bind your game account to an Email, Google, Facebook, or Apple account, and log in from either an iOS device, an Android device, or the PC Client with synced data.

Q: What languages does the game currently support?

A: The game supports English text and Chinese & Japanese voiceover.

Note:

If you encounter difficulties launching the game on your device, please try switching your device's system language to English and then restarting the game client.

Devices with the system language set to Turkish are currently not supported for game access. We're working on adding support for Turkish system languages and hope to have it available soon.

Thank you for your understanding and patience.

[System/Device Requirements]

Minimum Specs

Android

OS: Android 9.0 or higher

CPU: Qualcomm Snapdragon 865 or higher

RAM: 6GB or more

Storage: 12GB or more

IOS

IOS 13

iPhone 12 Pro

RAM: 6GB or more

Storage: 12GB or more

PC (Windows)

OS: Windows® 10 64 bit/Windows® 11 64 bit

CPU: Intel® Core™i3

RAM: 8GB or more

Storage: 12GB or more

GPU: NVIDIA GeForce GTX750 or higher

DirectX: DX11

Recommended Specs

Android

OS: Android 9.0 or higher

CPU: Qualcomm Snapdragon 8 Gen 2 or higher

RAM: 12GB or more

Storage: 12GB or more

IOS

IOS 18.5

iPhone 16 Pro

RAM: 8GB or more

Storage: 12GB or more

PC (Windows)

OS: Windows® 10 64 bit/Windows® 11 64 bit

CPU: Intel® Core™i5

RAM: 12GB or more

Storage: 12GB or more

GPU: NVIDIA GeForce GTX1060 or higher

DirectX: DX11

[Event Schedule]

Q: When does the daily reset occur in the game?

A: The game resets daily at 13:00 (UTC-7).

[Payment]

1. Google Play / Apple App Store Orders

Q: I purchased an item, the payment went through, but I didn't receive the item. What should I do?

A: Please do not attempt to buy the same item again. We can help clear the failed transaction for you.

To process your request, please provide the following:

1. Your UID from the Friend section.

2. Your UID from the User Center (found under [Menu] → [Settings] → [User Center]).

3. A screenshot of the purchase receipt from Google Play or Apple App Store.

4. The name of the package you purchased.

How to find your receipt:

- Apple: Open the App Store → tap your Apple ID → View Apple ID → Purchase History → Total Billed. Take a screenshot of the relevant order details.

- Google: Check your email from Google Play for the payment receipt, and provide a screenshot showing the GPA number.

Once we verify your purchase, we will clear the failed transaction.

2. Yostar Top-up Center

Q: How to Purchase Packs on Yostar Top-up Center?

A: This Top-Up service is only available to players who have bound their game account to a Yostar Account. To top up, please log in to the Yostar Top-Up Center with your linked Yostar Account. After entering the account details, please carefully check the displayed account information and proceed with the Top-Up only after confirming its accuracy.

3. Paypal/Stripe receipt

Q: I have been charged through Paypal/Stripe in the Stella Sora Official PC client, but my purchase(s) have not been delivered in the game.

A: After payment is completed, your purchase(s) will be automatically delivered to your game account. If you do not receive your purchase(s) within a reasonable time, please contact our Customer Service for assistance with your game account UID and screenshot of your Paypal/Stripe order receipt.

Stella Sora Team